Checkout Process

Checkout Process

Crafting the Customer Journey Project Overview As a part of the process of updating the website and mobile app, we saw the need to implement a more user-friendly shopping cart experience. This process included mapping the customer’s checkout process, the global...
Human-Centered Communication

Human-Centered Communication

Understanding the User Project Overview While crafting the customer journey we identified a need to reconsider how we communicate with our users. We understood that our users prefer simple, conversational, human-to-human communications. They prefer to feel as though a...
Customer Journey Mapping

Customer Journey Mapping

Crafting the Customer Journey Project Overview The business decided to launch a new product into market for consumers that would directly affect how our B2B clients will interact with customers. As a result we created an awareness campaign and mapped out the journey...
Omni Redesign

Omni Redesign

Omni Redesign Project Overview After years of success within property management and development it was time to shake things up a bit. The client had three very clear desires: make it fresh and keep the triangle — This was a complete company rebranding from...